Welcome to Aether Elite Breath Household LLC. Below are some frequently asked questions from customers when purchasing cushions, backrests, lounge chairs, hammocks, picnic mats, and other products.
1. Which areas do you ship to?
Currently, we only offer shipping within the United States. We do not currently support international shipping outside the United States.
2. How long does it take to process an order?
Under normal circumstances, orders typically take 1–3 business days to process after successful payment.
Once the order is processed, it will be handed over to a logistics company for delivery.
3. Which logistics companies do you use?
Depending on the order address, product size, and actual logistics situation, we may use:
USPS
UPS
FedEx
Other partnered U.S. domestic logistics service providers
The specific carrier will be subject to the actual shipment information of the order.
4. How long does delivery take?
After the order is shipped, standard delivery typically takes 3–7 business days.
Actual delivery time may vary due to weather, holidays, peak shipping seasons, and other uncontrollable factors.
5. How do I track my order?
We usually provide a tracking number after your order is shipped.
You can use the tracking number to check your package status on the official website of the corresponding logistics company.
6. Can I change my shipping address?
If your order has not yet been processed or shipped, please contact us as soon as possible, and we will do our best to assist you in changing it.
If your order has already entered the delivery process, we may not be able to change the shipping address.
7. Can I return an item?
Yes.
We offer a 30-day return and refund policy. You can contact us to apply for a return within 30 days of receiving the item.
The item must meet our return conditions. Please see the REFUND AND RETURNS POLICY on the website for specific requirements.
8. What if the received item is defective?
If you receive a defective item, a quality problem, or the wrong item, please contact us as soon as possible.
Please provide your order number and relevant photos or videos so we can verify the situation.
After confirmation, we will provide a refund, exchange, or other appropriate solutions depending on the specific circumstances. 9. Do I need to pay for return shipping?
If the return is due to personal reasons, such as changing your mind or purchasing the wrong item, the customer may be responsible for the return shipping costs.
If the item is defective, incorrectly delivered, or the received item does not match the order, we will process the relevant costs on a case-by-case basis.
10. How long does a refund take?
For items that meet the refund criteria, we will usually process the refund using the original payment method after the return is approved.
The actual arrival time depends on the processing speed of your bank, credit card company, or third-party payment service provider.
11. Is payment secure?
Yes.
Our online transactions are processed through a secure, PCI-DSS compliant third-party payment gateway.
We do not store complete credit card numbers or CVV security codes on our own servers.
12. Will you sell my personal information?
No.
We never sell your personal information.
We only share information with necessary third-party service providers, such as payment service providers and logistics service providers, to the extent necessary to fulfill orders and provide related services.
13. Is the product a one-time purchase?
Yes.
Unless the product has a manufacturing defect, quality issue, or otherwise stipulated by applicable law, all products we sell are one-time sales and are not subscription or auto-renewal items.
14. Can I cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible.
If your order has already entered the processing, packaging, or shipping stage, it may not be possible to cancel it. In this case, you can process the goods according to the applicable return policy.
15. How do I contact customer service?
You can contact us through the following methods:
Address: 166 Petunia Ln, Roanoke Rapids, NC 27870
Phone: 351-212-9702
Email: geraldine@aetherelitebreathhousehold.com
We will do our best to respond to your inquiries promptly.
16. What products do you sell?
Aether Elite Breath Household LLC primarily offers products suitable for home, patio, and outdoor recreational settings, including:
Seat cushions; Backrest cushions; Lounge chair cushions; Hammocks; Picnic mats; Other home and outdoor recreational products.
If you have any questions about the size, material, usage, or other product information of a particular item, please check the specific product page or contact our customer service team.