Aether Elite Breath Household LLC is committed to providing a satisfactory shopping experience for our customers. If you are not satisfied with your purchase, we offer a 30-day return and refund policy.
1. 30-Day Return Period
You can request a return within 30 days of receiving the item.
Return requests made after 30 days may not be accepted unless otherwise stipulated by applicable law or the product has a quality/manufacturing defect.
2. Return Conditions
To qualify for a return, the item should generally meet the following conditions:
Submit a return request within 30 days of receiving the item; The item is in its unused or reasonably original condition; The item is free from man-made damage, stains, odors, or obvious signs of use; Retain the original packaging, labels, and accessories if possible; Provide a valid order number or proof of purchase.
If the item has a manufacturing defect or quality issue, please contact us and provide relevant photos or videos so we can verify and process it.
3. Refund
After receiving and inspecting the returned item, we will determine whether it qualifies for a refund based on the return details.
For orders meeting the refund criteria, refunds will typically be returned to the original payment method used at the time of purchase.
Refund processing time may depend on the processing time of your bank, credit card company, or other payment service provider.
4. Defective or Incorrect Goods
If you receive a defective, damaged, or incorrectly shipped item, please contact us as soon as possible.
Upon verification, we will provide an appropriate solution, such as a refund, exchange, or other reasonable handling.
5. Return Shipping Costs
If the return is due to a change of mind, a purchase error, or other reasons not related to product quality, the customer may be responsible for the return shipping costs.
If the item is defective, the received item does not match the order, or the return is due to a shipping error on our part, we will process the relevant return shipping costs on a case-by-case basis.
6. Items Not Eligible for Return
Refunds may not be available in the following situations:
The 30-day return period has expired; the item is visibly used; the item is damaged due to customer reasons; the item has obvious stains, odors, or other human-caused damage; the item is missing essential accessories; or valid order information or proof of purchase cannot be provided. Except as otherwise required by applicable law.
7. Refund Request Process
To request a return or refund, please contact us through the following methods:
Email: geraldine@aetherelitebreathhousehold.com
Phone: 351-212-9702
When contacting us, please provide:
Order number;
Customer name;
Contact information;
Reason for return;
If the return involves product defects, please provide relevant photos or videos.
Please do not return the item without confirmation. We will provide you with appropriate return instructions after reviewing your return request.
8. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
If the order has not yet entered the processing or delivery stage, we will assist in canceling the order to the best of our ability. If the order has already been shipped, you may need to complete the return process according to this return policy.
9. Contact Us
If you have any questions about our refund or return policy, please contact us:
Address: 166 Petunia Ln, Roanoke Rapids, NC 27870
Phone: 351-212-9702
Email: geraldine@aetherelitebreathhousehold.com